At NegevSecure, we want you to be completely satisfied with our security testing services. This Refund Policy outlines the terms and conditions for refunds and cancellations.
1. Free Trial
We offer a 14-day free trial for all new accounts. During the trial period:
- No credit card is required to start
- You have access to core platform features
- You can cancel at any time without charge
- If you don't subscribe after the trial, your account will be automatically downgraded
2. Monthly Subscriptions
2.1 Cancellation
You may cancel your monthly subscription at any time through your account settings or by contacting our support team. Upon cancellation:
- Your subscription will remain active until the end of your current billing period
- You will not be charged for subsequent months
- You will retain access to your data according to our data retention policy
2.2 Refunds for Monthly Plans
Monthly subscription fees are generally non-refundable. However, we may consider refund requests in the following circumstances:
- Service was unavailable for an extended period due to our fault
- Billing errors on our part
- Significant service degradation that we were unable to resolve
3. Annual Subscriptions
3.1 Annual Discount
Annual subscriptions receive a 20% discount compared to monthly billing. This discount is applied in exchange for the upfront commitment.
3.2 Cancellation and Refunds
For annual subscriptions:
- Within 30 days: Full refund upon request, no questions asked
- 31-90 days: Pro-rata refund minus the discount received
- After 90 days: No refund, but you may continue using the service until the end of your annual term
4. Enterprise Contracts
Enterprise customers with custom contracts should refer to the specific terms outlined in their agreement. Generally:
- Refund terms are specified in the individual contract
- Early termination fees may apply
- Contact your account manager for cancellation requests
5. Upgrade and Downgrade
5.1 Upgrades
When you upgrade to a higher-tier plan:
- The change takes effect immediately
- You will be charged the prorated difference for the remainder of your billing period
5.2 Downgrades
When you downgrade to a lower-tier plan:
- The change takes effect at the start of your next billing period
- No refunds are provided for the current period
- Features exclusive to higher tiers will become unavailable
6. Non-Refundable Items
The following are non-refundable:
- One-time setup or onboarding fees
- Custom development or integration work
- Training sessions already delivered
- Professional services hours already used
- Add-on scan credits that have been consumed
7. How to Request a Refund
To request a refund:
- Log in to your account and go to Settings > Billing
- Click "Request Refund" and fill out the form
- Alternatively, email [email protected] with your account details
- Include the reason for your refund request
We will review your request within 5 business days and respond with our decision.
8. Refund Processing
Approved refunds will be processed as follows:
- Credit Card: Refunded to the original card within 5-10 business days
- Bank Transfer: Processed within 10-15 business days
- Other Methods: Refunded using the same method of payment
Please note that your bank may take additional time to post the refund to your account.
9. Disputed Charges
If you believe there has been an error with your billing, please contact us at [email protected] before initiating a chargeback with your bank. We are committed to resolving billing disputes fairly and promptly.
10. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.
11. Contact Us
For questions about refunds or billing, please contact:
